Frequently Asked Questions
Everything you need to know about your Teadog experience
How do you ensure the freshness of your tea?
We source our teas directly from estates and vacuum-seal them at the source to preserve volatile oils and aroma. Each batch is stored in temperature-controlled environments until it is shipped to your door.
What is your standard shipping timeframe?
Orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on the destination and customs processing.
Can I return tea if I don't like the flavor?
Due to food safety regulations, we cannot accept returns on opened tea products. However, if there is a quality issue or you received the wrong item, please contact us within 14 days for a full refund or replacement.
Do you offer organic or fair-trade options?
Yes, a significant portion of our catalog is certified organic and sourced from Fair Trade Certified estates. You can use our website filters to browse specifically for these sustainable options.
How should I store my tea once it arrives?
To maintain peak flavor, store your tea in a cool, dark place inside an airtight container. Avoid exposure to heat, light, moisture, and strong odors like spices or coffee.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.